ORDERS

What payment methods do you accept?

We currently accept Paypal and Credit Card.

Will I receive an order confirmation once an order has been placed?

An order confirmation email will be sent out once your order has been successfully placed on our website.

Is the stock on hand and ready to be shipped?

Yes, the stock is on hand and ready to be shipped from Melbourne, Australia unless stated otherwise. 

Can I purchase online and pick up in-store?

Yes, we offer in-store pick up for online orders - please get in touch with us to organise a time for pick up.

What do I need to bring when I collect my order in-store? 

You will need to bring a copy of your order confirmation email, which contains the customer information and order number.

 

PRODUCTS

How do I find the product I am looking for? 

If you need help finding a product, use our product search at the top of any page. Simply enter keywords in the search box and press Enter. 

*It is key to spell search words correctly to ensure accurate results* 

How do I choose the right products? 

 Please call or email for all your beauty needs. 

 

ACCOUNT

Why should I sign up for an account? 

Do you want to get exclusive access to top products at special prices? News about new arrivals? The ability to review past purchases in Order history? 

What if I forget my account password?

If you have forgotten your account password, please click on 'Account' and then on the "Forgot Password" link and we will send you an email to reset your password.